Return and Refund Policy

At Shopat Salon, we strive to deliver high-quality salon and professional beauty products. If you experience any issues with your order, the following policy will apply.

1. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, you may request:

• Replacement, or
• Refund

To claim this, the customer must provide a clear unboxing video showing the package being opened and the issue with the product.

Requests without an unboxing video may not be accepted.

2. Return Eligibility

Returns may be accepted only if:

• The product is unused and in original packaging
• The request is made within a reasonable time after delivery
• The product was delivered damaged or incorrect

For hygiene and safety reasons, used or opened products cannot be returned unless they are defective.

3. Refund Process

If a refund is approved:

• The refund will be processed to the original payment method used during checkout.
• Processing time may take several business days depending on the payment provider.

4. Replacement Process

If a replacement is requested and approved:

• The replacement item will be shipped after verification of the claim.

5. Shipping Charges

Shipping charges may apply depending on the order value. Orders below the minimum order amount may include a delivery fee.

6. Contact for Returns

For return or refund requests, contact:

Email: shopatsalon@gmail.com
Phone: +91 8948661183